Last updated 9 November 2026

Privacy Policy

KD Electrical respects your privacy. This policy explains what personal information we collect through kdelec.com.au, why we collect it, how we look after it and how you can get in touch with us about it.

KD Electrical is the trading name of KD Electrical Group. In this policy, "we", "us" and "our" mean KD Electrical. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you request a quote, use our smoke alarm compliance test or contact us, we may collect:

• your name, phone number and email address
• your suburb and details about your property and the job, such as the type of work, timing, and your answers to the smoke alarm compliance test
• how you heard about us
• whether you've agreed to receive updates from us
• anything else you choose to tell us when you call, email or message us

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages you view. We use this to keep the website running and secure. We don't use this information to identify you.

Why we collect it

We use your information to:

• respond to your enquiry and give you a quote
• book, carry out and invoice the work
• send you your smoke alarm compliance result and follow up on it
• keep records of the work we've done, including compliance paperwork
• improve our website and services
• send you occasional updates and offers, but only if you've agreed to receive them

If you don't give us your contact details, we may not be able to respond to your enquiry or quote your job.

Who we share it with

We never sell or rent your personal information. We only share it with the services we use to run the business, and only as much as they need:

• HubSpot, which stores enquiries from our website and helps us manage customer contact
• Cloudflare, which hosts our website
• Xero, which we use for quotes, invoices and payments
• Google, which provides the reviews shown on our website

We may also share information if the law requires it, for example with a regulator or authority.

Information stored overseas

Some of the services we use, including HubSpot, Cloudflare and Google, may store or process information on servers outside Australia, including in the United States. We choose providers that take reasonable steps to protect personal information.

Reviews on our website

Our website shows reviews that customers have left on Google, including the reviewer's display name and profile photo as they appear on Google. When those reviews load, your browser connects to Google. Google's own privacy policy applies to that connection.

Cookies

We don't use advertising or tracking cookies. Our website stores one small setting in your browser for the current visit so the opening animation doesn't replay on every page. It doesn't identify you and is cleared when you close your browser.

Marketing

We'll only send you marketing emails or messages if you've agreed to receive them. Every marketing message includes a way to unsubscribe, or you can contact us and we'll take you off the list. We'll still contact you about any quote or job you've asked us about.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using secure, password-protected systems. We keep your information for as long as we need it for the purposes above, or as long as the law requires, and then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Just contact us using the details below and we'll respond within 30 days.

Questions or complaints

If you have a question about this policy or a concern about how we've handled your information, please contact us first and we'll do our best to sort it out:

• Email: admin@kdelec.com.au
• Phone: 0423 582 938

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.